May 15

Guided Automation: Enhancing Workflows with Attended RPA

In today’s fast-paced business environment, organizations are constantly looking for ways to streamline their processes and improve efficiency. One way to achieve this is through the use of Robotic Process Automation (RPA). RPA is a technology that uses software robots to automate repetitive tasks and processes, allowing employees to focus on more strategic and value-added activities.

What is Guided Automation?

Guided Automation is a specialized form of RPA that combines the power of automation with human oversight and decision-making. Unlike traditional RPA, which operates in the background without human intervention, Guided Automation requires human input at key points in the process. This allows organizations to automate complex workflows while still retaining control over critical decision points.

Guided Automation involves a close collaboration between software robots and human employees. The software robots perform repetitive tasks and processes, while human employees provide guidance and oversight. This hybrid approach ensures that automation is implemented effectively, with human intervention available when needed to handle exceptions or errors.

Guided Automation enables organizations to achieve a balance between automation and human control. By incorporating human oversight into the automation process, organizations can ensure that critical decisions are still made by individuals, while repetitive tasks are handled efficiently by software robots.

How does Guided Automation work?

Guided Automation works by using software robots to perform repetitive tasks and processes, with human employees providing guidance and oversight. For example, a software robot may be programmed to extract data from a document and enter it into a CRM system. If the robot encounters an error or exception that it cannot resolve on its own, it will alert a human employee to step in and provide guidance on how to proceed.

Guided Automation leverages the strengths of both automation and human intervention. The software robots handle routine tasks quickly and accurately, while human employees ensure that exceptions are addressed appropriately and decisions are made thoughtfully. This combination results in streamlined workflows that are efficient and reliable.

Guided Automation brings efficiency and accuracy to organizations by automating repetitive tasks and processes, freeing up employees to focus on higher-value activities. By combining the capabilities of software robots with human oversight, organizations can achieve optimal performance and productivity.

Benefits of Guided Automation

  • Improved Efficiency: By automating repetitive tasks, Guided Automation allows employees to focus on higher-value activities, leading to increased productivity and efficiency.
  • Enhanced Accuracy: By combining the speed and accuracy of software robots with human oversight, Guided Automation can reduce errors and improve data quality.
  • Flexibility: Guided Automation is highly customizable and can be tailored to meet the specific needs of an organization. This flexibility allows organizations to automate complex workflows while still maintaining control over critical decision points.
  • Cost Savings: By automating repetitive tasks, Guided Automation can help organizations reduce labor costs and free up employees to focus on more strategic initiatives.

Guided Automation offers a range of benefits to organizations seeking to improve their workflows and processes. From increased efficiency and accuracy to cost savings and flexibility, Guided Automation is a valuable tool for organizations looking to stay competitive in today’s fast-paced business environment.

Use Cases for Guided Automation

Guided Automation can be applied to a wide range of industries and processes. Some common use cases include:

  • Customer Service: Guided Automation can be used to automate routine customer service tasks, such as data entry or order processing, while still allowing human employees to provide personalized assistance when needed.
  • Finance and Accounting: Guided Automation can streamline financial processes, such as invoice processing and reconciliation, by automating repetitive tasks and flagging exceptions for human review.
  • Human Resources: Guided Automation can automate HR processes, such as onboarding and payroll processing, while still allowing HR professionals to provide guidance and support to employees.

Guided Automation is versatile and can be implemented across various departments and functions within an organization. By identifying specific use cases and customizing workflows, organizations can maximize the benefits of Guided Automation in different areas of their business.

Implementing Guided Automation

When implementing Guided Automation, organizations should follow these best practices:

  1. Identify Opportunities: Start by identifying repetitive tasks and processes that could benefit from automation. Look for tasks that are time-consuming, error-prone, or require human intervention at key decision points.
  2. Design Workflows: Work with a team of RPA developers and business analysts to design workflows that automate repetitive tasks while still allowing for human oversight and decision-making.
  3. Train Employees: Provide training to employees on how to work with software robots and how to provide guidance and oversight in a Guided Automation environment.
  4. Monitor Performance: Continuously monitor the performance of Guided Automation workflows and make adjustments as needed to improve efficiency and accuracy.

By following these best practices, organizations can successfully implement Guided Automation and realize the benefits of enhanced workflows, improved efficiency, and competitive advantage in today’s digital economy.


This article is intended to provide an overview of Guided Automation and its benefits. For more in-depth information, please consult with a professional in the field.


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